Privacy Policy

When you use our booking form, we collect your name, age, the dates you are available, and whether you have medical aid (including the name of your medical aid, if applicable).

When you contact us by phone, WhatsApp, or email, we collect the contact details and message content you share with us.

We use your information only to arrange and manage your appointment, provide hearing care services, and communicate with you about your booking or enquiry.

Booking form details are sent to us via WhatsApp on your own device — the information is only shared when you press send.

This website uses a small amount of local storage on your device to remember that you have accepted our cookie notice. We do not use advertising or tracking cookies.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Information is only shared where required to provide your care or where required by law.

We take reasonable steps to keep your personal information secure and retain it only for as long as needed to provide our services and meet legal obligations.

Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the details below.

Earwise Hearing Studio, 24 Queen Street, Knysna, Western Cape, South Africa.

Phone / WhatsApp: 068 023 2524 · Email: louislerouxhearing@gmail.com